Grievance Redressal Mechanism
Tycoon Credit and Portfolios Limited - Customers who wish to send in complaint/feedback over any issue can use the following channels.
LEVEL 1: Customer Relationship Manager
Please contact Customer Relationship Manager.
Timings: 10 am to 6 pm on week days
LEVEL 2: Customer Service Help Desk
If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints.
- Helpline No: +91-9310039776
- Email id: info@tycooncredit.in
- Timings: 9 am to 5 pm on week days
LEVEL 3: Grievance Redressal Officer
If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.
Grievance Redressal Officer (Nodal Officer)
Name: Ms. Kanishka Kaushik
Address: Ground Floor, A-32, Block-B, Mohan Cooperative Industrial Estate, Badarpur, South Delhi, New Delhi, Delhi, India, 110044
Contact No: +91-9310039776
Email: info@tycooncredit.in
Escalation to Regulatory Authorities
Also, if the complaint / dispute are not redressed within a period of one month, the customer may appeal to the RBI on the following address:
The General Manager
Deptt. Of Non-Banking Supervision (DNBS)
Reserve Bank of India
6, Sansad Marg, New Delhi- 110001
Zapploans is a brand name owned by Tycoon Credit and Portfolios Limited, a trusted name in finance authorized by the Reserve Bank of India. We operate under stringent regulatory guidelines to ensure the highest level of security for our customers.
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